PayCores operates as a hosted payment-processing platform and applies Know-Your-Customer (KYC) and Anti-Money-Laundering (AML) controls to every merchant we onboard. This page summarizes our policy. The detailed procedures are maintained internally and shared with merchants during onboarding.
This policy applies to:
End customers paying through a PayCores hosted checkout are not subject to merchant-level KYC; their payment-method-level verification is performed by the underlying acquirer or wallet provider per applicable card-scheme and regulatory rules.
Before activating live payment processing on a merchant account, PayCores collects and verifies the following:
| Document / Data | Purpose |
|---|---|
| Certificate of incorporation or equivalent business registration | Confirm legal existence of the entity |
| Tax registration or VAT certificate (where applicable) | Confirm tax status in operating jurisdiction |
| Government-issued ID for each beneficial owner and authorized representative | Identify natural persons behind the entity |
| Proof of address (utility bill or bank statement, ≤ 3 months old) for representatives | Confirm residential address |
| Description of business, products, and target customer countries | Risk-classify the merchant's vertical |
| Bank or settlement account in the merchant entity's name | Verify settlement destination matches the legal entity |
| For higher-risk verticals: enhanced due-diligence questionnaire | Capture additional risk factors |
All beneficial owners, authorized representatives, and the merchant entity itself are screened against the following lists at onboarding and rescreened on a recurring basis:
Politically Exposed Person (PEP) status is captured at onboarding and triggers enhanced due diligence where applicable.
PayCores monitors transaction activity for indicators of money laundering, fraud, and abuse, including but not limited to:
Suspicious activity is escalated to compliance review and, where required by applicable law, reported to the relevant Financial Intelligence Unit.
KYC documentation, sanctions-screening results, and transaction records are retained for at least five (5) years after the end of the merchant relationship or the date of the relevant transaction, whichever is later. Records are stored encrypted and access is restricted to authorized compliance personnel.
Merchant accounts are subject to periodic review based on a risk-based schedule:
Material changes include ownership transfers, changes to the declared business vertical, changes to operating jurisdictions, or transaction patterns inconsistent with the prior baseline.
PayCores reserves the right to refuse onboarding, suspend processing, or terminate the merchant relationship if:
PayCores cooperates fully with lawful requests from financial regulators, law-enforcement agencies, and tax authorities in the jurisdictions where we operate. Information requests are honored upon receipt of valid legal process and are routed to [email protected].
Compliance inquiries: [email protected]
General contact information: Contact